Free economy delivery on every US order · Ships in 2–3 business days
At Promot, your satisfaction matters. We stand behind every product we make, from a custom stamp to a handcrafted guestbook.
Our warranty covers products for 30 days from the date of purchase. Stock (non-customizable) items can be returned within 14 days of delivery. To cancel or change an order, please contact us within 20 minutes of placing it.
Our products are covered against defects in material and workmanship for 30 days from the date of purchase. If a product doesn’t perform as expected, or if we make a mistake on your order, we’ll replace it free of charge. What the warranty does not cover: Damage caused by using the wrong ink type or ink not bought from Promot Mistakes in custom text, uploaded files or designs you approved You approve every custom product at checkout. After you approve it, the order can’t be returned or refunded because you don’t like the design or because of an input error.
You can return stock items that aren’t customized within 14 days of delivery. A 25% restocking fee may apply. Custom items can’t be returned unless there’s a verified defect or Promot made a fulfillment error. Please note: We don’t provide prepaid return labels. You pay the shipping cost to send items back.
We start processing orders soon after they're placed so we can ship them fast. To cancel or change an order, contact us within 20 minutes of placing it. After that, we may not be able to make the change, and you may be charged the full order amount. How to Submit a Return Request To start a return or report a problem, email us at info@promot.com with your order number and a short description of the issue.
